What are the Top BPO Companies in the United Kingdom 2026-2027?
Companies outsourcing back-office, customer and administrative processes at scale. Compare verified providers in the United Kingdom, see typical 2026-2027 pricing and use our checklist to pick the right partner.
Companies based in the United Kingdom only: Clutch-verified BPO Companies with an office in the United Kingdom and established outsourcing and customer experience firms based in the United Kingdom selected by the iCreativez research team. International providers are shown separately below and are not counted as local.
Companies based in the United Kingdom
- 1
SalesAR
London, United Kingdom
- Min. project
- $1,000+
- Hourly rate
- < $25 / hr
- Team size
- 50 - 249
Main services: Sales Outsourcing, Account-Based Marketing, Call Center Services
- 2
Task Virtual
London, United Kingdom
- Min. project
- $1,000+
- Hourly rate
- < $25 / hr
- Team size
- 50 - 249
Main services: Back Office Outsourcing, Sales Outsourcing, Search Engine Optimization
- 3
Moneypenny USA
Wrexham (Wales), United Kingdom
- Min. project
- Undisclosed
- Hourly rate
- < $25 / hr
- Team size
- 250 - 999
Main services: Call Center Services, Back Office Outsourcing, Customer Service Outsourcing
- 4
Paragon Sales Solutions
Countesthorpe, United Kingdom
- Min. project
- $1,000+
- Hourly rate
- $25 - $49 / hr
- Team size
- 10 - 49
Main services: Call Center Services, Sales Outsourcing, Social Media Marketing
- 5
Simply Contact
London, United Kingdom
- Min. project
- $1,000+
- Hourly rate
- < $25 / hr
- Team size
- 250 - 999
Main services: Customer Service Outsourcing, Call Center Services, Back Office Outsourcing
- 6
memoryBlue
Fleet, United Kingdom
- Min. project
- $5,000+
- Hourly rate
- Undisclosed
- Team size
- 250 - 999
Main services: Sales Outsourcing, Call Center Services, Account-Based Marketing
- 7
Virtual Sales Limited
Horsham, United Kingdom
- Min. project
- $1,000+
- Hourly rate
- $50 - $99 / hr
- Team size
- 10 - 49
Main services: Sales Outsourcing, Call Center Services
- 8
Virva Infotech
London, United Kingdom
- Min. project
- $1,000+
- Hourly rate
- < $25 / hr
- Team size
- 10 - 49
Main services: Customer Service Outsourcing, Mobile App Development, Web Development
- 9
Capita
London, United Kingdom
Why listed: established firm with an office in the United Kingdom, selected by the iCreativez research team for its scale and track record.
- 10
Serco
Hook, Hampshire, United Kingdom
Why listed: established firm with an office in the United Kingdom, selected by the iCreativez research team for its scale and track record.
International firms to consider for the United Kingdom
Headquartered outside the United Kingdom or working remotely, so not counted in the local list above. Some work with clients in the United Kingdom through regional offices, partners or remote teams; check coverage before you shortlist.
- 11
Teleperformance (TP)
Headquarters: Paris, France
Why listed: Established BPO firm operating internationally.
- 12
Concentrix
Headquarters: Newark, California, USA
Why listed: Established BPO firm operating internationally.
- 13
Genpact
Headquarters: New York, USA
Why listed: Established BPO firm operating internationally.
- 14
TaskUs
Headquarters: New Braunfels, Texas, USA
Why listed: Established BPO firm operating internationally.
- 15
Alorica
Headquarters: Irvine, California, USA
Why listed: Established BPO firm operating internationally.
About BPO providers
Companies outsourcing back-office, customer and administrative processes at scale.
Business process outsourcing companies take over back-office and front-office processes so your team can focus on core work. Process documentation, quality control and data security decide success.
In the United Kingdom, BPO Companies are concentrated around London, Manchester, Birmingham, Edinburgh and Bristol. Local rates sit at the upper end of the global ranges, so many buyers in the United Kingdom pair a local lead with nearshore or offshore delivery to manage cost. For regulated services, always confirm the provider is licensed to operate in the United Kingdom.
How to choose the best BPO Companies in 2026-2027
- Ask for process documentation from a past transition.
- Ask for quality scores and how they're audited.
- Check data security certifications such as ISO 27001 or SOC 2.
- Start with a pilot before moving full volumes.
What does it cost?
Offshore BPO typically costs $8-$20 per hour per agent, nearshore $15-$30 and onshore $30-$60+, depending on complexity.
Before you sign
Ask for a written proposal with scope, milestones, team members and exit terms, and speak to at least one current client of each shortlisted provider.
Related BPO lists
Popular lists
BPO Companies by country
Frequently asked questions
What are the top BPO Companies in 2026-2027?
Our 2026-2027 shortlist of BPO Companies includes verified providers such as Social Bloom, Leadium, SupportYourApp, Teleperformance (TP), Concentrix. Use the country selector to see only firms based in your country.
What do BPO Companies do?
Companies outsourcing back-office, customer and administrative processes at scale. Business process outsourcing companies take over back-office and front-office processes so your team can focus on core work.
How much do BPO services cost in 2026-2027?
Offshore BPO typically costs $8-$20 per hour per agent, nearshore $15-$30 and onshore $30-$60+, depending on complexity. Prices vary by scope, seniority and location, so ask at least three providers for written proposals.
How do I choose the right BPO Company?
Ask for process documentation from a past transition. Ask for quality scores and how they're audited. Check data security certifications such as ISO 27001 or SOC 2.
How were these BPO Companies selected?
The worldwide view lists Clutch-verified specialists (registered businesses independently verified on Clutch with working websites, ordered by verified client reviews as of November 2026) and established industry leaders. When you choose a country, the main list shows only companies based in that country or with an office there: Clutch-verified firms with a local office, plus established local firms selected by the iCreativez research team. International firms are shown in a separate, labelled section. Inclusion is free and not paid for.
How this list is compiled
Worldwide view: Clutch-verified specialists (registered businesses independently verified on Clutch with a working website, ordered by their number of verified client reviews) followed by established industry leaders. Country view: the main list is strictly local. It shows only Clutch-verified firms with an office in the selected country and established firms based in that country that the iCreativez research team selected for their scale and track record. Large international firms and remote teams that serve the country appear in a separate, labelled section and are never counted as local. Where we have not yet verified enough local firms, the page says so instead of padding the list. Minimum project size, hourly rates and team size are as published by each company in November 2026. Inclusion is free and not paid for. Providers can request a review via our contact page.