What are the Top Collection Agencies in the United States 2026-2027?
Agencies recovering overdue payments by phone and letters. Compare verified providers in the United States, see typical 2026-2027 pricing and use our checklist to pick the right partner.
Companies based in the United States only: established outsourcing and customer experience firms based in the United States selected by the iCreativez research team. International providers are shown separately below and are not counted as local.
Companies based in the United States
- 1
Concentrix
Newark, California, United States
Why listed: established firm with an office in the United States, selected by the iCreativez research team for its scale and track record.
- 2
Alorica
Irvine, California, United States
Why listed: established firm with an office in the United States, selected by the iCreativez research team for its scale and track record.
- 3
TTEC
Englewood, Colorado, United States
Why listed: established firm with an office in the United States, selected by the iCreativez research team for its scale and track record.
- 4
TaskUs
New Braunfels, Texas, United States
Why listed: established firm with an office in the United States, selected by the iCreativez research team for its scale and track record.
- 5
Genpact
New York, United States
Why listed: established firm with an office in the United States, selected by the iCreativez research team for its scale and track record.
International firms to consider for the United States
Headquartered outside the United States or working remotely, so not counted in the local list above. Some work with clients in the United States through regional offices, partners or remote teams; check coverage before you shortlist.
- 6
Teleperformance (TP)
Headquarters: Paris, France
Why listed: Established Call Centers firm operating internationally.
- 7
Foundever
Headquarters: Luxembourg
Why listed: Established Call Centers firm operating internationally.
- 8
TELUS Digital
Headquarters: Vancouver, Canada
Why listed: Established Call Centers firm operating internationally.
About Collections providers
Agencies recovering overdue payments by phone and letters.
Call center companies handle inbound and outbound customer conversations by phone, chat and email. Agent quality, training and reporting matter more than raw headcount.
In the United States, Collection Agencies are concentrated around New York, San Francisco, Los Angeles, Austin, Chicago and Miami. Local rates sit at the upper end of the global ranges, so many buyers in the United States pair a local lead with nearshore or offshore delivery to manage cost. For regulated services, always confirm the provider is licensed to operate in the United States.
How to choose the best Collection Agencies in 2026-2027
- Check licensing and fair-collection compliance.
- Listen to call recordings or mystery-shop them.
- Ask about agent training, attrition and QA scoring.
- Check reporting on handle time, resolution and satisfaction.
What does it cost?
Outsourced call centers commonly charge $8-$15 per agent hour offshore, $25-$65 onshore, or per-minute and per-call pricing for answering services.
Before you sign
Ask for a written proposal with scope, milestones, team members and exit terms, and speak to at least one current client of each shortlisted provider.
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Popular lists
Collection Agencies by country
Frequently asked questions
What are the top Collection Agencies in 2026-2027?
Our 2026-2027 shortlist of Collection Agencies includes verified providers such as Top Virtual Assistant, Appointment Setter Online, Everhelp, Teleperformance (TP), Concentrix. Use the country selector to see only firms based in your country.
What do Collection Agencies do?
Agencies recovering overdue payments by phone and letters. Call center companies handle inbound and outbound customer conversations by phone, chat and email.
How much do Collections services cost in 2026-2027?
Outsourced call centers commonly charge $8-$15 per agent hour offshore, $25-$65 onshore, or per-minute and per-call pricing for answering services. Prices vary by scope, seniority and location, so ask at least three providers for written proposals.
How do I choose the right Collection Agency?
Check licensing and fair-collection compliance. Listen to call recordings or mystery-shop them. Ask about agent training, attrition and QA scoring.
How were these Collection Agencies selected?
The worldwide view lists Clutch-verified specialists (registered businesses independently verified on Clutch with working websites, ordered by verified client reviews as of November 2026) and established industry leaders. When you choose a country, the main list shows only companies based in that country or with an office there: Clutch-verified firms with a local office, plus established local firms selected by the iCreativez research team. International firms are shown in a separate, labelled section. Inclusion is free and not paid for.
How this list is compiled
Worldwide view: Clutch-verified specialists (registered businesses independently verified on Clutch with a working website, ordered by their number of verified client reviews) followed by established industry leaders. Country view: the main list is strictly local. It shows only Clutch-verified firms with an office in the selected country and established firms based in that country that the iCreativez research team selected for their scale and track record. Large international firms and remote teams that serve the country appear in a separate, labelled section and are never counted as local. Where we have not yet verified enough local firms, the page says so instead of padding the list. Minimum project size, hourly rates and team size are as published by each company in November 2026. Inclusion is free and not paid for. Providers can request a review via our contact page.