The short answer
Our recommended Level 1 IT support companies for 2026 are Atos, Concentrix, HCLTech, Kyndryl, Startek, Sutherland, TELUS Digital, TP, Unisys and Wipro (listed alphabetically, not ranked). They run first-line service desks for password resets, access requests and basic troubleshooting.
At a glance
| # | Name | Headquarters | Best for |
|---|---|---|---|
| 1 | Atos | Bezons, France | European service desk |
| 2 | Concentrix | Newark, USA | Multilingual service desk |
| 3 | HCLTech | Noida, India | Global service desk |
| 4 | Kyndryl | New York, USA | Enterprise service desk |
| 5 | Startek | Greenwood Village, USA | Cost-effective service desk |
| 6 | Sutherland | Rochester, USA | Digital service desk |
| 7 | TELUS Digital | Vancouver, Canada | Multilingual service desk |
| 8 | TP | Paris, France | Global support |
| 9 | Unisys | Blue Bell, USA | Digital workplace |
| 10 | Wipro | Bengaluru, India | Service desk |
Listed alphabetically, not ranked.
The 10 picks in detail
1Atos
Bezons, FranceEuropean IT services group providing managed infrastructure and digital workplace services.
- Headquarters
- Bezons, France
- Best for
- European service desk
- Category
- Level 1 IT support companies
2Concentrix
Newark, USAGlobal customer experience and technology services company.
- Headquarters
- Newark, USA
- Best for
- Multilingual service desk
- Category
- Level 1 IT support companies
3HCLTech
Noida, IndiaIT services company known for infrastructure, engineering and managed services.
- Headquarters
- Noida, India
- Best for
- Global service desk
- Category
- Level 1 IT support companies
4Kyndryl
New York, USAInfrastructure services company spun out of IBM, running mission-critical systems.
- Headquarters
- New York, USA
- Best for
- Enterprise service desk
- Category
- Level 1 IT support companies
5Startek
Greenwood Village, USACustomer experience company.
- Headquarters
- Greenwood Village, USA
- Best for
- Cost-effective service desk
- Category
- Level 1 IT support companies
6Sutherland
Rochester, USABusiness process company.
- Headquarters
- Rochester, USA
- Best for
- Digital service desk
- Category
- Level 1 IT support companies
7TELUS Digital
Vancouver, CanadaDigital customer experience and AI data services (formerly TELUS International).
- Headquarters
- Vancouver, Canada
- Best for
- Multilingual service desk
- Category
- Level 1 IT support companies
8TP
Paris, FranceTeleperformance, customer experience company.
- Headquarters
- Paris, France
- Best for
- Global support
- Category
- Level 1 IT support companies
9Unisys
Blue Bell, USAIT services company with digital workplace, cloud and enterprise computing services.
- Headquarters
- Blue Bell, USA
- Best for
- Digital workplace
- Category
- Level 1 IT support companies
10Wipro
Bengaluru, IndiaGlobal IT services firm with consulting, cloud, cybersecurity and AI practices.
- Headquarters
- Bengaluru, India
- Best for
- Service desk
- Category
- Level 1 IT support companies
What to know before you choose
The key metric for Level 1.
Good articles enable self-service.
AI agents now resolve many Level 1 tickets.
Clear paths to Level 2 and 3.
How to choose
- Agree service levels in writing: response and resolution times, hours of cover and escalation.
- Check where the support team is based and which languages and time zones they cover.
- Ask how they handle security, access control and compliance (for example ISO 27001 or SOC 2).
- Look at reporting: you should see tickets, trends and recommendations every month.
- Make sure you can exit cleanly, with documentation and credentials handed back.
Red flags
- No written SLA, or SLAs with no penalties.
- Hidden fees for out-of-scope work or after-hours calls.
- Shared admin passwords and no access logging.
- Long lock-in contracts with automatic renewal.
- No regular reporting or service reviews.
How we chose
These are iCreativez Technologies’ own recommendations, based on research and experience of the market. We looked at scale and stability, quality of service levels, security certifications, and a mix of global providers and firms that suit smaller businesses. The list is listed alphabetically, not ranked. Details such as services, prices, plans and locations change, so confirm them directly before you decide. No one paid to appear.
Frequently asked questions
What are the best Level 1 IT support companies?
Our recommended Level 1 IT support companies for 2026 are Atos, Concentrix, HCLTech, Kyndryl, Startek, Sutherland, TELUS Digital, TP, Unisys and Wipro (listed alphabetically, not ranked). They run first-line service desks for password resets, access requests and basic troubleshooting.
How much do these services cost?
Cost depends on scope, the team’s location and seniority, and the engagement model (fixed price, time and materials or dedicated team). Rates in Eastern Europe, Latin America and South Asia are usually lower than in the US or Western Europe. See our cost and rates guide for typical 2026 rates.
How did you choose this list?
These are iCreativez Technologies’ own recommendations, based on research and experience of the market. The list is listed alphabetically, not ranked, and nobody paid to appear. iCreativez publishes this page and is not part of the list.