What are the Top Call Center Companies in Australia 2026-2027?
Companies providing inbound and outbound phone, chat and email contact center services. Compare verified providers in Australia, see typical 2026-2027 pricing and use our checklist to pick the right partner.
Companies based in Australia only: Clutch-verified Call Center Companies with an office in Australia. International providers are shown separately below and are not counted as local.
Companies based in Australia
- 1
Task Virtual
Sydney, Australia
- Min. project
- $1,000+
- Hourly rate
- < $25 / hr
- Team size
- 50 - 249
Main services: Back Office Outsourcing, Sales Outsourcing, Search Engine Optimization
- 2
Top Virtual Assistant
Sydney, Australia
- Min. project
- $1,000+
- Hourly rate
- Undisclosed
- Team size
- 50 - 249
Main services: Back Office Outsourcing, Content Writing Services +2, Search Engine Optimization
- 3
Illicium
Mascot, Australia
- Min. project
- $10,000+
- Hourly rate
- $50 - $99 / hr
- Team size
- 10 - 49
Main services: Sales Outsourcing, Corporate Training & Coaching, HR Outsourcing
International firms to consider for Australia
Headquartered outside Australia or working remotely, so not counted in the local list above. Some work with clients in Australia through regional offices, partners or remote teams; check coverage before you shortlist.
- 4
Teleperformance (TP)
Headquarters: Paris, France
Why listed: Established Call Centers firm operating internationally.
- 5
Concentrix
Headquarters: Newark, California, USA
Why listed: Established Call Centers firm operating internationally.
- 6
Foundever
Headquarters: Luxembourg
Why listed: Established Call Centers firm operating internationally.
- 7
Alorica
Headquarters: Irvine, California, USA
Why listed: Established Call Centers firm operating internationally.
- 8
TTEC
Headquarters: Englewood, Colorado, USA
Why listed: Established Call Centers firm operating internationally.
About Call Centers providers
Companies providing inbound and outbound phone, chat and email contact center services.
Call center companies handle inbound and outbound customer conversations by phone, chat and email. Agent quality, training and reporting matter more than raw headcount.
In Australia, Call Center Companies are concentrated around Sydney, Melbourne, Brisbane and Perth. Local rates sit at the upper end of the global ranges, so many buyers in Australia pair a local lead with nearshore or offshore delivery to manage cost. For regulated services, always confirm the provider is licensed to operate in Australia.
How to choose the best Call Center Companies in 2026-2027
- Ask for customer satisfaction scores from current clients.
- Listen to call recordings or mystery-shop them.
- Ask about agent training, attrition and QA scoring.
- Check reporting on handle time, resolution and satisfaction.
What does it cost?
Outsourced call centers commonly charge $8-$15 per agent hour offshore, $25-$65 onshore, or per-minute and per-call pricing for answering services.
Before you sign
Ask for a written proposal with scope, milestones, team members and exit terms, and speak to at least one current client of each shortlisted provider.
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Frequently asked questions
What are the top Call Center Companies in 2026-2027?
Our 2026-2027 shortlist of Call Center Companies includes verified providers such as Social Bloom, SupportYourApp, MyOutDesk, Teleperformance (TP), Concentrix. Use the country selector to see only firms based in your country.
What do Call Center Companies do?
Companies providing inbound and outbound phone, chat and email contact center services. Call center companies handle inbound and outbound customer conversations by phone, chat and email.
How much do Call Centers services cost in 2026-2027?
Outsourced call centers commonly charge $8-$15 per agent hour offshore, $25-$65 onshore, or per-minute and per-call pricing for answering services. Prices vary by scope, seniority and location, so ask at least three providers for written proposals.
How do I choose the right Call Center Company?
Ask for customer satisfaction scores from current clients. Listen to call recordings or mystery-shop them. Ask about agent training, attrition and QA scoring.
How were these Call Center Companies selected?
The worldwide view lists Clutch-verified specialists (registered businesses independently verified on Clutch with working websites, ordered by verified client reviews as of November 2026) and established industry leaders. When you choose a country, the main list shows only companies based in that country or with an office there: Clutch-verified firms with a local office, plus established local firms selected by the iCreativez research team. International firms are shown in a separate, labelled section. Inclusion is free and not paid for.
How this list is compiled
Worldwide view: Clutch-verified specialists (registered businesses independently verified on Clutch with a working website, ordered by their number of verified client reviews) followed by established industry leaders. Country view: the main list is strictly local. It shows only Clutch-verified firms with an office in the selected country and established firms based in that country that the iCreativez research team selected for their scale and track record. Large international firms and remote teams that serve the country appear in a separate, labelled section and are never counted as local. Where we have not yet verified enough local firms, the page says so instead of padding the list. Minimum project size, hourly rates and team size are as published by each company in November 2026. Inclusion is free and not paid for. Providers can request a review via our contact page.